1. Delivery Services
We offer instant delivery within one hour in our serviceable areas. Delivery time may vary due to unforeseen factors like traffic and weather conditions.
2. Shipping Charges
Shipping fees depend on the order total and location. The exact amount is displayed at checkout before finalizing your order.
3. Order Tracking
Customers receive real-time tracking details via SMS and email once their order is dispatched.
4. Failed Delivery Attempts
If the delivery is unsuccessful due to incorrect address details or unavailability, the order may be returned, and a restocking fee may apply.
Customers should ensure they provide accurate delivery details.
5. Lost or Delayed Shipments
If your order is significantly delayed or lost, contact our support team at support@greensiland.com for assistance.